Refund & Cancellation Policy
Last updated: October 9, 2026
This page explains in plain language how cancellation and refunds work for services bought from VASP Digital Inc operating as VASP Digital. It summarises sections 2, 3 and 4 of our Terms of Service, which apply to every order.
Monthly services
- Monthly services have a minimum term of three (3) months from your first payment.
- After the minimum term, they continue month-to-month until you or we cancel with 30 days' written notice. An email to hi@vaspdigital.ca counts as written notice.
- If you cancel during the minimum term, the remaining months of the minimum term are still payable.
- We may end the services with 30 days' notice, or immediately if you breach the Terms or your account is unpaid for more than 14 days.
One-time projects
One-time projects (for example websites, branding or app discovery) are payable in full at checkout unless we agree a payment schedule with you in writing.
Cancelling before work starts
You may cancel an order at checkout or after paying, as long as we have not started work on it.
- One-time projects: we keep a $50 CAD cancellation service fee and refund the rest of what you paid.
- Monthly services: we refund the fees paid for work that has not started (see "When we refund" below).
What is non-refundable
Because our services involve time and work that cannot be returned, the following are non-refundable:
- fees for work already delivered or in progress
- setup fees
- per-campaign add-ons that have started
Advertising spend paid directly to ad platforms is not part of our fees and is not paid to us.
When we refund
If we cannot start your services for a reason on our side, we will refund any fees you paid for work that has not started. This policy does not affect any rights you have under applicable consumer protection law.
How to cancel
Email hi@vaspdigital.ca with your name, the business or account name and the service you want to cancel. Please send it at least 30 days before you want a monthly service to end, and remember the 3-month minimum term described above.
How to request a refund
Email hi@vaspdigital.ca with your name, the email used at checkout, the service and the reason for your request. We will review it against the Terms and reply to you.
Refund timing
Once VASP Digital approves a refund, it is paid to your original payment method within 8 to 10 working days. After we release the payment, delays caused by your bank or other financial institution are outside our control, and VASP Digital is not responsible for them.
Contact
Questions about cancellations, refunds or an order? Email hi@vaspdigital.ca or call (639) 390-2170. Our address is 777 Apricot Dr Unit 42, London, ON N6K 5B3.